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Contact Us

Contact Us

Contact Xmegram for account access, privacy, safety, payments, creator uploads, premium video access, and technical support.

Support

Contact support

Use the contact form for account access, privacy, safety, checkout, premium access, creator upload, thumbnail, preview, or technical problems. Include safe references such as a post link, username, order reference, or visible error message.

Security

Do not send secrets

Never send passwords, verification codes, recovery keys, full card details, private API keys, TinyPesa keys, PayPal secrets, or active session data through the contact form. Support can investigate using safe references.

Support guidance

Send safe video support details

Choose the closest category, use a clear subject, and include safe references such as a video link, creator username, order reference, thumbnail issue, preview issue, or visible error reference.

Do not submit passwords, verification codes, recovery keys, active login details, gateway secrets, API keys, or full payment-card information.

Payments

Payment and access help

For payment issues, include the approximate time, amount, payment method label, and the video or subscription you expected to unlock. Do not include full payment-card details.